Entertainment The end of CRM? | TechRadar

The end of CRM? | TechRadar



The end of CRM? | TechRadar

Flip. Flip. Flip. Keep flipping. Flip some more. Ugh, can you believe there was a time when businesses used the Rolodex to manage their customers? And that was considered flipping fantastic! 

Even as customer relationship management (opens in new tab) technology began to explode in the late ‘90s and CRM products became more powerful, many executives clung to the comfort of their trusty Rolodexes.



https://www.techradar.com/opinion/the-end-of-crm


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