Companies embrace chat functions to reduce dependency on humans. Person-to-person chat conversations as we know them will become obsolete. Within a decade, chatbots will become capable enough to replace the everyday dude at a customer support desk and will provide with more efficient, personalized responses.
Build on existing dataBuild chatbot app on the stream of customer data as artificial intelligence systems and chatbots they power are only as smart as the data they are built upon. Such chatbots tend to have more advanced conversation abilities than chatbots built from scratch.The ability of chatbots is personalization at scale, a world where every company has a chat function build around artificial intelligence to quickly address customer concerns personalised to the data available about that customer. Original post source: chatbots to improve your customer service continue reading